Refund policy

Returns & Refunds

Efiluluzncayobi
Ramazan Alkac
Königstraße 48, 47051 Duisburg, Germany
Email: info@efiluluzncayobi.store
Phone: +49 203 3810492

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@efiluluzncayobi.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. An item must be returned complete and, where possible, in its original packaging; a hood that has been wired in and used beyond a reasonable trial may have its refund reduced. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Stainless steel takes on fine surface marks and grease filters, charcoal pads and lamps wear with use — this is normal and not a defect, and filters, pads and lamps are stocked as spares. Damage from running a hood with clogged grease filters, from wiring or ducting not fitted by a qualified installer, or from water reaching an unsheltered connection is not a warranty defect, and can be a safety hazard.